Refund Policy
Last updated: March 1, 2023
Thank you for dining at CalmRiverHouse. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and you still have not received your refund yet, please contact us at calmriverhouse.sbs or reach out to us via +39 06 1234 5678.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at calmriverhouse.sbs and send your item to: CalmRiverHouse, Pizzeria Via Roma, Rome, 00184, Italy.
Shipping
To return your product, you should mail your product to: CalmRiverHouse, Pizzeria Via Roma, Rome, 00184, Italy.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Refund Policy, please contact us at calmriverhouse.sbs or call us at +39 06 1234 5678.